Before making any adjustments or cancellations, make sure you are aware of the precise fees associated with your fare class and route. It is always advisable to check the most recent information on the official Aeromexico cancellation policy website as the costs are variable and subject to change.
The fare class determines whether a ticket is eligible for a refund, and not all tickets are eligible. Here is a summary:
Basic Fare: Usually, tickets purchased at the Basic Fare are not refundable. There can be certain exclusions, such a complete refund in the event that the airline cancels the journey.
Classic Fare: Tickets purchased using the Classic Fare may be refunded, however cancellation penalties are sometimes assessed and subtracted from the refund. The balance is typically given as a credit towards future travel.
Flexible Fare: Travellers who purchase tickets with a flexible fare are more likely to get a complete refund, less any necessary costs. Usually, the original mode of payment receives the reimbursement.