What is 1st Connect with Resolution? [+Very best Tactics And Ideas To Strengthen FCR]
What is Initial Contact Resolution? 1st Connect with Resolution (FCR) is outlined as the share of thriving buyer…
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What should CX leaders emphasis on in the course of an economic downturn?
What ought to CX leaders emphasis on through an Economic Downturn? Economic downturns can be complicated for buyer-dealing…
2023 – What Lies Ahead?
2023 – What Lies In advance? As we appear in advance to the beginning of the up coming…
What does the BT Switch Off mean for your Business?
Understanding the BT Switch Off for Your Business The ‘BT Switch Off’ denotes the movement away from old-style…
Self-Service Checklist – What You Need
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What even is a Customer Support Ticket?
What is a Customer Support Ticket? A customer support ticket is an electronic record created in order to…